🏕️ Frequently Asked Questions – Your Camping Mate
1. Where do you ship?
At the moment, we ship within the United States only. We’re working on expanding our service to other countries soon!
2. How long does shipping take?
We offer standard shipping on all items. Most orders are delivered within 7–15 business days.
You'll receive a tracking number as soon as your order ships.
3. How much does shipping cost?
Shipping costs depend on the size and weight of the item. You’ll see the exact shipping fee at checkout before placing your order.
4. Do you provide tracking information?
Yes! Once your order is fulfilled, we’ll email you a tracking number so you can follow your package all the way to your door.
5. Where are your products shipped from?
We work with trusted global suppliers, and most items ship directly from our partner warehouses overseas. This helps us keep prices low while ensuring quality.
6. What is your return policy?
We offer a 15-day return policy on all items.
To be eligible for a return:
To begin a return, email us at info@yourcampingmate.com with your order number and reason for return.
7. My item arrived damaged or defective. What should I do?
We’re here to help! If your item arrives damaged or defective, contact us at info@yourcampingmate.com within 7 days of delivery. Please include your order number and clear photos of the issue.
8. Can I cancel or change my order after placing it?
We process orders quickly to get them out the door. If you need to cancel or modify your order, email us at info@yourcampingmate.com within 12 hours of placing your order.
9. Are your products guaranteed?
Yes! We stand by the quality of every product we sell. If you’re not satisfied with your order for any reason, contact us and we’ll make it right.
10. How can I contact you?
Have a question or need support? Reach us anytime at info@yourcampingmate.com.
We typically respond within 24 hours (excluding weekends and holidays).